AT&T DSL Service

I'm down here at our new office, alternating between working and scrubbing the floor to get rid of the paint spills (we had paper down, but nobody's perfect).  AT&T told me they would be here between the hours and 8 and 5 to install DSL, so I brought laptop with an EVDO card and have been waiting, terrified someone would show and I would miss them.

Cue the jokes. 

Wait. That's not what this is about.  I just got a call (and an e-mail) from the technician, telling me he was on the way.  I've never had that happen before.  And I also found out I get free AT&T WIFI hotspots with the DSL package.  And when I called, they were able to track my account quickly and give me the info I needed.

Color me impressed.  In fact, I like it so much that I would recommend it to any business owner.

I have but two complaints, or rather suggestions.

1) The AT&T website doesn't give me easy access to phone numbers - even to buy.  I'm a child of the internet, but I'm much more comfortable calling then ordering service online.  At least on the phone, I can ask if there are problems.  I'd be worried about picking up a service package and then getting locked into it, based on past experience with phone companies.  Seriously, when it takes me a while to find phone numbers, the average online customer is going to be lost.  You need a big button with a number, on each page.

2) I think it's great that you call, but you could have let me know that you were going to call. I didn't have to be here all day, and if I didn't have EVDO, I'd be in trouble. I would have lost a whole day.  be more forceful. Don't tel me 8-5. Tell me you'll call me ahead of time. 

Otherwise, good job AT&T DSL/phone service.  And your truck just arrived.

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