I'm down here at our new office, alternating between working and scrubbing the floor to get rid of the paint spills (we had paper down, but nobody's perfect). AT&T told me they would be here between the hours and 8 and 5 to install DSL, so I brought laptop with an EVDO card and have been waiting, terrified someone would show and I would miss them.
Cue the jokes.
Wait. That's not what this is about. I just got a call (and an e-mail) from the technician, telling me he was on the way. I've never had that happen before. And I also found out I get free AT&T WIFI hotspots with the DSL package. And when I called, they were able to track my account quickly and give me the info I needed.
Color me impressed. In fact, I like it so much that I would recommend it to any business owner.
I have but two complaints, or rather suggestions.
1) The AT&T website doesn't give me easy access to phone numbers - even to buy. I'm a child of the internet, but I'm much more comfortable calling then ordering service online. At least on the phone, I can ask if there are problems. I'd be worried about picking up a service package and then getting locked into it, based on past experience with phone companies. Seriously, when it takes me a while to find phone numbers, the average online customer is going to be lost. You need a big button with a number, on each page.
2) I think it's great that you call, but you could have let me know that you were going to call. I didn't have to be here all day, and if I didn't have EVDO, I'd be in trouble. I would have lost a whole day. be more forceful. Don't tel me 8-5. Tell me you'll call me ahead of time.
Otherwise, good job AT&T DSL/phone service. And your truck just arrived.
2)
